The communication process is dynamic and not only evolves as we focus on it, but it also allows us to work on the clear expression of thoughts, ideas organization, develop persuasion ability and strengthen our critical thinking and argumentation skills. This is really important for our activities and has a vital impact on obtaining better business results.
Foster the development of skills in assertive communication among the Organization's employees, to improve horizontal and vertical communication channels and, therefore, mitigate noise and reduce conflict incidence.
Communication Formats and their repercussions;
Listening in communication and cooperation impact;
Communication, attitudes and processes on interpersonal relationships;
Communicate to overcome conflicts and achieve consensus;
Daily negotiation in conflict management and difficult behaviors.
